Microsoft 365 is still recovering from a global outage that began on Thursday night, knocking out Outlook, Teams and other work services in 74 countries. This is our rolling live blog: we will update it as Microsoft reports progress. For the full story, read our main report: 1,30,000 Reports: Outlook Down Worldwide, India Hit on Friday.
Live updates
Friday morning, IST: Recovery under way, but not complete. Microsoft says it is restarting and repairing infrastructure and is “seeing positive results”, but the outage is not fully resolved. Servers that come back online can become unresponsive again under heavy traffic, so users may still see errors through the day.
Friday, 9:00 am IST: India reports cross 800. Downdetector logged more than 800 outage reports from India by Friday morning, with users reporting Outlook failures and trouble reaching Microsoft 365 services at the start of the workday.
Early Friday, GMT: Affected users fall to 28,000 and above. After the peak, the number of users reporting problems dropped sharply, but tens of thousands were still affected in the early hours of Friday, GMT.
Thursday, 11:30 pm IST: Outlook reports peak near 1,40,000. Global Downdetector reports for Outlook surged to close to 1,40,000 at around 6:00 pm GMT, roughly 74 countries affected within about an hour of the outage spreading.
Thursday, 9:47 pm IST: The outage begins. Microsoft 365 services started failing at 16:17 GMT on Thursday, 12 November. Microsoft logged the incident as EX1550543 for Exchange Online, with a related incident reference MO1550821.
Which services are affected
The outage has hit the core of Microsoft 365 for work and school accounts. Services confirmed affected include:
- Outlook and Exchange Online: email access, sending and receiving mail, and mailbox access.
- Microsoft Teams: affected for many users, though calls, meetings and chats largely kept working.
- SharePoint Online: document libraries and sites hit.
- Microsoft 365 Copilot: the AI assistant service disrupted.
- Microsoft Defender XDR and Purview: security and compliance services also impacted.
What still works
Not everything is down. Microsoft’s Azure core services have remained largely operational, and consumer services including Outlook.com and OneDrive are listed as operational. The impact is concentrated on work and school Microsoft 365 accounts rather than personal accounts.
India impact
Indian users were among the worst hit as the outage struck late on Thursday night and carried into the Friday workday. More than 800 reports were logged from India by 9:00 am on Friday, and many users began the working day unable to open Outlook or reach their inboxes. With email still down for many, workplaces leaned on Teams chats and calls, which mostly stayed up, and on phone calls and other messaging tools.
What Microsoft says
Microsoft says the incident is not a cyberattack and that there is no cybersecurity incident behind it. The company has traced the problem to server capacity and processes, and some reports point to a recent configuration change, though other reports say no recent change appears linked. Microsoft has not published a single confirmed root cause, and we will not speculate on one here.
Recovery is under way: Microsoft is restarting and repairing affected infrastructure and reports positive results, but it has warned that servers brought back online can become unresponsive again as traffic returns. There is no confirmed time for a full fix yet.
FAQs
Is the Microsoft outage a cyberattack?
No. Microsoft says this is not a cyberattack and there is no cybersecurity incident behind the outage.
Is Outlook.com down too?
No. The consumer Outlook.com service and OneDrive are listed as operational. The outage mainly affects work and school Microsoft 365 accounts through Exchange Online.
Is Microsoft Teams working?
Largely, yes. Teams calls, meetings and chats kept working for most users even while Outlook and other services were down.
When will the outage be fully fixed?
Microsoft has not given a confirmed time. Recovery is ongoing, affected user numbers are falling, but the company says returned servers can become unresponsive again under traffic.
Which countries are affected?
Outage reports came from about 74 countries within roughly an hour of the problem spreading, with the highest volumes in the US, UK and India.
We will keep updating this live blog as Microsoft shares more. Last updated: Friday, 13 November 2026, afternoon IST.
